The Hotel Inspector

S17E01 LG Thai Derm Spa and Guest House, Loughborough

Alex Polizzi visits the LG Thai Derm Spa and Guest House in Loughborough to assist newcomers in the hospitality industry, Hasmeeta and Bharat, a husband-and-wife team. After taking over two years ago, the couple was captivated by the distinctive Thai-themed establishment, which features a spa with treatment rooms, a 24-seat restaurant, and 10 guest rooms. Although they managed to keep the business afloat during the pandemic, it came at a significant price, resulting in unclean rooms, a malfunctioning spa, and disorganized management.