Undercover Boss

S03E06 Popeyes Louisiana Kitchen

Lynne Zappone, the Chief Talent Officer at Popeyes Louisiana Kitchen, takes on a secret role within her own restaurants. Disguised and incognito, she immerses herself in the daily operations to better understand her employees and the customer experience. Through this undercover initiative, Lynne aims to identify areas for improvement and foster a stronger workplace culture, all while navigating the challenges and surprises that come with working behind the scenes at her beloved fast-food chain.